If you are unhappy with our service 
If you are unhappy with the service provided by our advisers and wish to complain, please let us know. You can contact us in writing (post or email) or by telephone. 

Our contact details are: 
Complaints Manager Tenet Group Ltd Lister Hill Horsforth Leeds LS18 5AZ 
Email: [email protected] 
Tel: 0113 2390011 

You can find more information by visiting the Tenet website: https://www.tenet.co.uk/making-a-complaint. If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within 8 weeks. 

The Financial Ombudsman Service Exchange Tower London E14 9SR 
Tel: 0800 023 4567 
Email: [email protected] 
Website:www.financial-ombudsman.org.uk